Connect your Meta catalogue and take WhatsApp orders
Link the catalogue, send products from the inbox or a flow, and see the orders customers place from the WhatsApp cart.
Updated 29 October 2026
- Open Catalog Manager and press "Connect Catalog".
- Enter the "Meta Catalog ID" and a "Catalog Name", and tick "Auto-link catalog to WhatsApp Business Account": it links the catalogue to your number and turns on the WhatsApp cart.
"Live Meta Catalog" lists the products straight from Meta, read only, up to 100 of them. Products are managed in Meta Commerce Manager, not here.
Sending products
In the inbox, the paperclip’s "Product catalogue" choice sends a multi-product message, a single product, or a "View Catalog" button. In a flow, the Send Catalog step sends a multi-product message.
WhatsApp orders
An order a customer places from the WhatsApp cart lands under "WhatsApp Orders" as pending, and the customer gets an automatic thank-you message. You move each order through Pending, Confirmed, Processing, Shipped, Delivered or Cancelled.
The catalogue is a Cloud API feature. On a number linked by QR code the page shows a notice instead.