Recover abandoned checkouts
One reminder after a wait you choose, with a template of yours, and the page that shows what came back.
Updated 30 October 2026
In "Shopify settings" › "Cart recovery", switch on "Send a recovery message", set "Wait before sending" in minutes (30 by default, 5 to 1,440), pick the "Recovery template" and, under "Fill in the template blanks", tell each variable what to carry: customer name, a link back to the checkout, what was in the cart, the total amount or the currency.
A checkout that was filled in and left gets one message after the wait. If the order comes through first, the reminder is dropped. If the template cannot be sent, a short text with the checkout link goes instead.
The Abandoned carts page
Counters for Still open, Recovered, Total abandoned and Revenue recovered, a list filtered by All carts, Not contacted, Message sent or Recovered, and on each row "Send reminder" and a link to open the checkout in Shopify. "Recovered" counts only orders placed after a reminder went out, and the percentage is out of the carts that got one. A customer who finishes checkout before any reminder was never an abandoned cart, so that cart leaves this page.