Couriers: PostEx and Swift Post tracking, and failed deliveries
Connect a courier, choose which status updates reach the customer, and verify a failed delivery attempt with the customer before the parcel is returned.
Updated 29 October 2026
Couriers are part of the Enterprise plan and the trial. Connectify works with PostEx and Swift Post: it receives their status updates and messages your customers; it does not book shipments.
Connecting
- PostEx: on Courier Integration, paste your "API Token", then copy the URL from the "Webhook" tab into the PostEx portal. PostEx then sends every status change to the CRM.
- Swift Post: paste your "API Token". The CRM checks your recent Swift orders about every 30 minutes, and straight away when you save.
Customer notifications
The "Notifications" tab has four events: Dispatched, Attempt Failed, Out for Delivery and Under Review. For each, choose "Free Text Only (24h)", "Hybrid (Template + Free)" or "Always Template". Delivered and Returned updates are recorded but send no message.
Delivery attempts
When the courier reports a failed delivery, it is logged under Delivery Attempts and the team gets a push alert. The tabs are All Attempts, Pending, Rider Lied, Complaint Sent, Rider Was Right and Resolved. "Verify with Customer" records what the customer said: Rider Was Right, Rider Lied, or Mark as Resolved. "Raise Fraud Complaint" copies a report to paste into the courier’s WhatsApp group, or sends it to the courier head’s number. The page also counts parcels delivered after a complaint and parcels returned anyway.